Frequently Asked Questions - Yoto

Purchasing and Media (Format)

  1. Can I Buy from any Yoto store (geo)?
    • Yes! You can buy digital cards and/or physical cards from different Yoto geos. Make sure to use the same email for each geo so the cards show up in your library on the app! See other FAQs, details, and warnings about purchasing from other Yoto geographical locations.
    • Warning: If you use a hotel or random address, the cards will show up in your library but you will not receive the physical cards and this puts you at risk of losing those cards should someone find them and scan them into their own app, or return to Yoto, etc. Proceed at your own risk.
  2. Purchasing + Shipping Digital Cards
    • When checking out you will need to find a shipping address that matches that geographical location whether it be a friend, family, or even a hotel/random address. This will not matter since they are digital and no physical card will be shipped.
  3. Purchasing + Shipping Physical Cards
    • When checking out you will need to use a shipping address that matches that geographical location. Consider a friend, family, or someone you have arranged to obtain these cards and have a shipping arrangement with. These cards will be shipped so the address matters! There are third party shipping sites, but use caution when choosing one and utilizing this type of service.
  4. Purchasing from foreign Geographies
    • You will be charged in the local currency of the geo. Depending on your payment method this could result in additional fees.

Digital Cards

You can buy digital cards from any Yoto geo. These digital cards will go into your library just as your main geographical location does.

Physical Cards

You can buy physical cards from any Yoto geo. These cards will go into your library just as your main geographical location does. Proceed with caution as address here does matter! See below for further details.

General Yoto Questions

  1. What is the difference between a full size and mini Yoto Player?
  2. I just bought my first Yoto Player. What do I need to do to get setup?
  3. I want to gift a Yoto Player, is there anything special I need to do?
  4. What is the MYO Studio Chrome Extension?
  5. What is the Yoto Audio Player browser extension?
  6. What is the Yoto Club? Is it worth the money?
  7. Can I share my referral link?

Using your Yoto Player

  1. Can you set a sleep timer on Yoto Players?
    • Kind of, sort of. Yoto has the ability to set a “night time” mode, which has the ability to limit the volume to 0, which effectively makes it mute. However, there is only a single schedule for night time mode, so you would not be able to set a separate volume limit prior to “night time.” An alternative would be to make use of Home Assistant to schedule the volume limitations to change at different times. Tutorials for integrating Home Assistant and Scheduling Tasks are coming soon.
  2. Can you set a wake up alarm on Yoto Players?
  3. Why won’t my Yoto connect to my hotspot?
    • Your hotspot may be set to 5gHz and I believe the Yoto player can only connect to 2.5gHz. You should be able to go into your device’s hotspot settings and see what gHz it is putting out.
    • Additionally, Yoto Players can only connect to WiFi connections that have required passwords, so ensure that that option is enabled on your hotspot.
  4. Why won’t my podcasts play?
    • If you know that the RSS feed and card are working correctly, the most common reason is that the player does not have access to the internet. Unlike normal playlists and books, podcasts are not downloaded to the Yoto Player itself, and require near constant internet access to work.

Hardware

  1. Can I purchase NFC cards from sources other than Yoto?
  2. Are Yoto Players smart home compatible?
    • Yes! There is a Yoto Player integration available for Home Assistant. Tutorials on adding your Yoto Players are coming soon!

Don’t see what you are looking for? Contact us at one of the links below!